Shipping Policy

This Shipping Policy explains how orders are processed and shipped by The Archive Store.

Business Information

The Archive Store is operated by NEBULA TRADING AU PTY LTD, trading as The Archive Store.

ABN: 89 655 615 866

Email: info@archivestore.com.au

Phone: 0450 480 213

Order Processing

Orders are processed from Melbourne, Victoria, Australia. Processing times may vary during weekends, public holidays, live shopping events, major releases and peak periods.

If we need to confirm order details, shipping information, stock availability or payment information, we may contact you using the email address or phone number provided at checkout.

Shipping Within Australia

We ship orders within Australia using tracked delivery services. Tracking information will be provided when your order has been fulfilled where available.

Delivery times vary depending on the destination, carrier network, service selected and external delays outside our control.

International Shipping

International shipping availability may vary by product, destination and carrier service. Customers are responsible for any applicable customs duties, taxes, import charges or local fees charged by the destination country.

In-Store Pickup

Selected products may be available for in-store pickup from our Melbourne stores. Please wait for confirmation before visiting to collect an online order.

Incorrect or Incomplete Addresses

Please ensure your shipping address is complete and accurate at checkout. If an address is incorrect or incomplete, delivery may be delayed, returned to sender or incur additional carrier charges.

Lost, Delayed or Damaged Parcels

If your parcel is delayed, lost or damaged in transit, please contact us as soon as possible with your order number and tracking details. We will assist with the carrier investigation where applicable.

Contact

For shipping questions, please contact info@archivestore.com.au and include your order number.