Return and Refund Policy

This Return and Refund Policy explains how returns, refunds and order issues are handled by The Archive Store.

Business Information

The Archive Store is operated by NEBULA TRADING AU PTY LTD, trading as The Archive Store.

ABN: 89 655 615 866

Email: info@archivestore.com.au

Change of Mind

Due to the nature of limited sneakers, collectibles, trading cards, archive items, consignment products and pre-owned items, all sales are final for change of mind unless otherwise required by law.

Product Condition

We sell a mix of brand new, pre-owned, vintage, collectible, limited-edition and archive products. Product condition, packaging and included accessories are described on each product page where applicable.

Please review the product title, description, photos, size information and condition notes before purchasing. If you have any questions, please contact us before placing an order.

Incorrect, Damaged or Misdescribed Items

If you believe your order is incorrect, damaged or materially misdescribed, please contact us within a reasonable time after delivery with your order number, photos and a clear description of the issue.

We will review the issue and provide a resolution in accordance with Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you may have under Australian Consumer Law, including consumer guarantees that apply to goods sold in Australia.

Return Requirements

If a return is approved, the item must be returned in the condition received, including original packaging, tags, accessories and any authentication or product materials where applicable.

Items must not be worn, used, altered, damaged, swapped or tampered with after delivery.

Refunds

Approved refunds will be processed to the original payment method where possible. Processing times may vary depending on your payment provider.

Contact

For return or refund enquiries, please contact info@archivestore.com.au and include your order number.